When we talk about “Clutto,” “we,” “our,” or “us” in this policy, we are referring to Akonect India LLP., the company which provides the Services. When we talk about the “Services” in this policy, we are referring to our online workplace productivity tools and platform. Our Services are currently available for use via a web browser or applications specific to your mobile device.
Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the team (the “Customer”). Where Clutto collects or processes Customer Data, it does so on behalf of the Customer. Here are some examples of Customer Data (but keep in mind they are only examples and there may be others): messages (including those in Indivdual chat, group chat and email header information only), pictures, videos, edits to messages or deleted messages, and other types of files. A user may also choose to enter information into their profile, such as first and last name, designation, and a photo.
Clutto may also collect and receive the following information:
Account creation information. Users provide information such as an email address and password to create an account.
Team setup information. When a Customer creates a team using the Services, we collect an email address, a team name, user name for the individual setting up the team, and password.
Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the teams, people, features, content, and links you interact with.
Contact information. With your permission, any contact information you choose to import is collected (such as an address book from a device) when using the Services.
Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
Third party data. Clutto may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as which IP addresses go with which zip codes, or it might be more specific information, such as about how well an online marketing or email campaign performed.
We use your information to provide and improve the Services.We use your information to provide and improve the Services.
Clutto may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.
We use other kinds of information in providing the Services. Specifically:
To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
To communicate with you by:
1) Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
2) Sending emails and Clutto messages. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Clutto. You can opt out of these at any time.
Communicating with you and marketing. We often need to contact you for account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign teams. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data.
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at feedback@Clutto.com.
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Clutto does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
Clutto may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:
With third party service providers and agents. We may engage third party companies or individuals to process Customer Data.
With affiliates. We may engage affiliates in our corporate group to process Customer Data.
Clutto may share other information as follows:
About you with the Customer. There may be times when you contact Clutto to help resolve an issue specific to a team of which you are a member. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
With affiliates. We may engage affiliates in our corporate group to process other information.
Clutto takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology with end to end encryption of the data on the database level. All web request that is made within the application is transmitted over https protocol with Clutto digital signature.
All data including registration information, individual chat messages, group chat, email configuration etc will be retained in our server instance for a period of 30 days post the trial period. Post which Clutto reserves all rights to purge the data which is not reversible
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.